Shipping is FREE on all orders to customers within the contiguous Unites States.
We don't want to mess around with fine print and extra charges, we like things to be simple and easy.
Want to know about our Returns Policy? Read more here.
Order Confirmation:
As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.
As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment. If your item is on back-order or unavailable we will void the pre-authorization and reach out to you via e-mail to see if alternate arrangements can be made.
If your item(s) are available for immediate shipment we will process the charges and get to work preparing your order for shipment.
Order Shipment:
If your order is in stock we will process the charges to your credit card. Shipping and handling times are typically between 2-10 business days. Please note that shipping times are estimates and may be affected by unforeseen circumstances such as weather conditions or carrier delays.
Some of the brands we carry may have varying shipping times. If a product has a different shipping timeframe from our standard estimates, this information will be clearly noted on the product page.
We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.
If you do not receive shipping confirmation from us within three business days of your order feel free to follow up with us at: info@fitformfactory.com
Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery or do not agree to accept the delivery.
If you do accept delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or products inside the packaging.
If your item(s) do arrive damaged please send photos to: info@fitformfactory.com, then visit our Returns page for more information on how to lodge your return claim online.